General:
1) Will the data in my PC be lost during any of the servicing process? Must I backup my data before approaching you?
As much as we can, the data will not be affected. However, we will get your permission to delete or backup your data if there is need to do so.
Backing up of important data should be done on a regular basis and not during emergency! In any case, we can still backup for you but it may cost more depending on the situation and definitely consume more time. Thus if you want to save time and money, backup your data first.
2) Do you offer your service to offices too?
Yes.
3) Do you provide service for Macbooks too?
Currently, no.
4) When can the fastest appointment be?
Fixing an appointment on the day itself is not encouraged as we may already have an appointment. However, you may still try. Ideally, please give us at least 1 day notice should you need to fix an appointment with us.
5) How is the payment made?
The full payment has to be made after our service by cash. We will issue you a receipt upon receiving the full payment.
Installation of OS:
1) Must we purchase the installation CD for the OS or will you do it for us?
If you have not purchased the CD, you can purchase it from us. Please email us for more details.
If you have already purchased the CD, you may not need to provide us with the CD itself for the installation. We will need only your license key.
For re-installation, we can find the key from your PC/notebook. No actions are required from you.
2) How do we know if our current system can run the OS that we want to install? Do we have to pay for the diagnosis if you come down and diagnose that it cannot?
Most of the cases, we can advise you through the phone and email to save time and cost.
Repair/reformat PC/Notebook:
1) How long will you take to repair a PC/notebook?
Depending on your specifications of PC/notebook, it will take roughly 1.5 hours for installation of OS for Core 2 Duo processor. It requires 2 to 3 hours on average for repairing a PC/notebook.
2) What happens if the PC/notebook that you repaired malfunctions again?
For most cases, there is no warranty given for software. That is why it is important to check your PC/notebook thoroughly before we leave. However, we will still offer advices and provide on-site services for free or at discounted rates should the PC/notebook malfunction again within 2 weeks after our service. We will do our best in offering you the best service.
IP wireless camera and setup:
1) What is an IP wireless camera?
It is different from a webcam and a normal surveillance camera in that it:
1. Can operate on its own without any computer
2. Has wireless function
3. Can be accessed through the internet
There are 2 models of IP camera which we are currently installing for customers:
1. http://www.cam2life.com/products-IC202w.html
2. http://www.cam2life.com/products-IC502w.html
For demo, you can visit http://www.communique.sg/online.html. This only works in IE.
2) Is there any warranty for the IP wireless camera that we purchase from you?
There is 1 year warranty which comes together with the warranty card.